At Ando Insurance, we’re not your typical insurer. We’re people-led, values-driven, and proud of the role we play when things go wrong and our customers need us most.

This is where insurance becomes real.

We’re looking for an experienced Claims Consultant to join us on a 12 month fixed term contract, covering parental leave. You’ll be managing a portfolio of personal lines claims, owning the claim journey end to end - from first notification through to settlement - supporting customers through what can often be stressful and emotional situations.

We work in a broker-intermediated model, so you’ll build strong, trusted relationships with brokers as well as customers. It’s a partnership and your ability to communicate clearly, empathetically and confidently will make all the difference.

Our preference is for this role to be Auckland based, but we are also open to hearing from stand-out candidates based in CHCH.

What you’ll be doing

• Managing personal lines claims from lodgement through to settlement

• Making confident, well-reasoned decisions within your delegated authority

• Owning the customer and broker experience from start to finish

• Explaining policy coverage and outcomes in a clear, human way

• Supporting customers through difficult situations with empathy and professionalism

• Supporting team workflow and contributing to a positive, high-performing environment

• Looking for smarter, better ways to do what we do

What you’ll bring

• Experience managing personal lines insurance claims

• Sound judgement and the confidence to make decisions

• Strong communication skills and the ability to build trusted relationships

• A calm, empathetic approach and genuine care for customer outcomes

• A proactive, self-driven mindset

Why Ando?

We’re bloody good humans who genuinely care - about our customers and about each other. You won’t be just a number here. You’ll be part of a supportive, collaborative team where your voice matters and your impact is visible.

Our people-centred benefits include:

• $500 annual wellbeing allowance

• Flexible hybrid working (2-3 days in the office)

• 50% off Auckland Transport to commute to work

• 20 days wellbeing (sick) leave

• Brand new offices boasting a golf simulator, gym, Pilates studio & sauna

Ando is growing fast and it is possible there will be other permanent opportunities that crop up. If you’re looking to get your foot in the door with Ando - we’d love to hear from you. Apply today!