Property Loss Adjuster

• WFH + Flexible working
• Napier, Palmerston North or Wellington
• Great culture and fun team

We do things a bit differently here

Ando is a multi-lines insurance business and sell our policies through New Zealand’s leading insurance brokers.

At Ando we believe that the fundamental purpose and function of insurance is to help people reduce their losses when bad things happen.  That’s why at Ando we’ve always believed in the importance of treating your insurance as a relationship, not a transaction. And why our purpose is to positively impact the wellbeing of New Zealanders.

The role

We have an exciting opportunity for a highly motivated professional with excellent relationship building and people skills to join our high-performing Partner Channel team as a Property Loss Adjuster. This role will be reporting to our National Manager, Property & Motor Assessing and will be based out of Napier, Palmerston North or Wellington. You’ll have a genuine desire to build great supplier relationships and deliver great outcomes to our end customers, and a willingness to learn and contribute to the wider team.

Responsibilities

• Carrying out damage assessments on all types of properties within the Personal Lines & Commercial space.
• Ensuring properties are repaired within service standards along with managing and mitigating the cost of repair and reimbursement.
• Completing reports in accordance with reporting criteria and compiling accurate scope of works.
• Developing professional relationships with property repairers throughout the country.
• Working in collaboration with the claims team to ensure understanding and resolution of any technical matters.

Qualifications and experience

• Ideally, you’ll have at least 5 years’ loss adjusting experience, with a broad and deep understanding of damage assessments on all types of properties within the personal lines & commercial property portfolio
• Excellent technical understanding of property repair processes and ways of managing and mitigating the cost of repair and reinstatement
• Strong customer focus
• Excellent communication & time management skills
• Attention to detail

Want to surround yourself with great people?

We’re proud that we’re a bit different from regular insurance companies – knowing it’s our people and their relationships who make that difference. We know when to work hard, be focused and smart, but we also never underestimate the importance of the human connections that make us tick and get along together. 

Jump in!

So, when you put a group of people together who all share that thought, you get a truly inclusive, supportive culture and a special group of people.