Claims Specialist 

• WFH + Flexible working
• Be part of a NZ company with a true challenger spirit in the NZ insurance market
• Great culture and fun team

We do things a bit differently here

Ando is a multi-lines insurance business and sell our policies through New Zealand’s leading insurance brokers.

At Ando we believe that the fundamental purpose and function of insurance is to help people reduce their losses when bad things happen.  That’s why at Ando we’ve always believed in the importance of treating your insurance as a relationship, not a transaction. And why our purpose is to positively impact the wellbeing of New Zealanders.

It’s not just yoga that gets you to flex!

End 2025 with purpose and possibility at Ando Insurance. We’re looking for exceptional people to join our dynamic Claims team!

The role

We’re seeking an individual with strong capability and experience in Personal and Commercial lines Property Claims, with the flexibility to support Commercial Motor when needed. If you thrive on variety and can adapt to changing priorities, you’re exactly the kind of person we want.

Why join us?

Insurance is changing - fast. Customer expectations are higher than ever, and technology (including AI) is reshaping the way we work. At Ando, we’re embracing this shift with open arms, reimagining Claims to deliver smarter, faster and more human experiences for our customers and brokers.

• Customer-focused, always keeping the person making the claim at the centre of decision-making.

• Open to change, curious about new tools and technology (including AI) that can make the claims journey smoother.

• Flexible and proactive, willing to take on evolving responsibilities as the business and industry continue to transform.

• Problem-solvers, able to manage competing priorities while staying focused on outcomes that matter.

Collaborative team players, who understand that strong relationships drive the best results. No two days in Claims are ever the same, and that’s exactly what makes the work rewarding. If you’re adaptable and ready to shape the future with us, we’d love to hear from you.

Why Ando?

At Ando, we don’t just talk about values, we live them every day. Here’s what you can expect as part of our team:

• We’re bloody good humans who genuinely care for each other
• We’re one powerful team working in synergy
• We have a challenger spirit that drives our success. We’re not here to follow the crowd.
• We are smart and focused deliberate about where we put our energy and resources

What’s in it for you?

• Be part of a supportive, growth-focused environment where your ideas matter.
• Work with a team that’s driven, connected, and always ready to back each other.
• Enjoy the variety, challenge, and satisfaction that come with working in a fast-paced claims environment.

Want to surround yourself with great people?

We’re proud that we’re a bit different from regular insurance companies – knowing it’s our people and their relationships who make that difference. We know when to work hard, be focused and smart, but we also never underestimate the importance of the human connections that make us tick and get along together. 

Jump in!

So, when you put a group of people together who all share that thought, you get a truly inclusive, supportive culture and a special group of people. Join Ando Insurance and be part of something bigger than a job, be part of a team that’s shaping the future of Claims.