Job Title 

• WFH + Flexible working
• Beautiful waterfront office location
• Great culture and fun team

We do things a bit differently here

Ando is a multi-lines insurance business and sell our policies through New Zealand’s leading insurance brokers.

At Ando we believe that the fundamental purpose and function of insurance is to help people reduce their losses when bad things happen.  That’s why at Ando we’ve always believed in the importance of treating your insurance as a relationship, not a transaction. And why our purpose is to positively impact the wellbeing of New Zealanders.

We’re looking for a detail-oriented and proactive Accounts Administrator to join our Finance credit control team on a 14-month fixed term contract, supporting key financial operations and helping us deliver smarter, more efficient outcomes.

What you’ll be doing:

In this role, you’ll play a key part in improving monthly payment allocations, reducing outstanding payments and unallocated cash, and supporting continuous process improvement across the business. You’ll work closely with our Credit Control and Personal Lines teams, helping resolve complex account issues and contributing to a seamless customer and broker experience.

You’ll also:

• Assist with managing unallocated cash and mismatched items
• Provide insights and support on complex accounts
• Liaise with brokers, underwriters, and internal teams to resolve queries
• Support system improvements and process optimisation
• Help maintain compliance with financial regulations and internal policies

What we’re looking for:

You’re someone who thrives on solving problems and making things better. You bring:

• Experience in credit control, underwriting support, or insurance operations
• Strong knowledge of payment allocation processes and insurance systems
• Excellent attention to detail and analytical thinking
• Great communication skills and a collaborative mindset
• Confidence using Excel, Word, and other Microsoft tools

• Insurance qualifications (like ANZIIF Cert/Dip) are a bonus, but not essential.

Want to surround yourself with great people?

We’re proud that we’re a bit different from regular insurance companies – knowing it’s our people and their relationships who make that difference. We know when to work hard, be focused and smart, but we also never underestimate the importance of the human connections that make us tick and get along together. 

Jump in!

So, when you put a group of people together who all share that thought, you get a truly inclusive, supportive culture and a special group of people.