We do things a bit differently here

At Ando, we believe that the fundamental purpose and function of insurance is to help people reduce their losses when bad things happen.  That’s why at Ando we’ve always believed in the importance of treating your insurance as a relationship, not a transaction. And why our purpose is to positively impact the wellbeing of New Zealanders.

The role

We're looking for an experienced Credit Controller to join our friendly & supportive team of 6 to join us on an initial 14 month fixed term contract, with the possibility of moving into a permanent position.

As our Credit Controller, you’ll play an important part in supporting Ando’s goals by helping keep our financial operations running smoothly. You’ll focus on accurate and timely premium allocations, reducing outstanding payments and unallocated cash, and continuously improving the way we work.

This is a hands-on role where attention to detail, strong relationships, and a proactive mindset really matter.

What you'll be doing

• Processing daily premium receipt allocations and completing bank reconciliations

• Managing unallocated cash and following up on unpaid or unmatched items

• Analysing overdue premium receivables and working closely with brokers to resolve issues

• Reconciling customer and broker accounts and investigating discrepancies

• Responding to internal and external queries with a helpful, solutions-focused approach

• Preparing aged debtor reporting and identifying opportunities to improve credit control processes

You’ll bring:

• Strong (ideally 5+ years') experience in a Credit Control or Accounts Receivable role

• A solid understanding of payment allocation, debtors management, and reconciliation processes

• Experience working with allocation systems and managing unallocated cash

• Strong attention to detail and a high level of accuracy

• Confident communication and a customer-focused approach when working with stakeholders

• Good working knowledge of Microsoft Excel

• Previous experience working in the insurance industry is desirable, but not essential provided you tick most of the other boxes! Grappler experience is also desirable.

Why Ando?

If you thrive in a welcoming, non-hierarchical, relaxed and fun environment where we are all treated as people and not as a number - then we reckon it's hard to top Ando!

This role will be based in Auckland Viaduct/Wynyard Quarter, with hybrid working 2-3 days in the office. We have child & dog friendly offices as well as a fully stocked drinks fridge to help yourself to!

You'll also enjoy 50% off AT public transport and a $500 annual wellbeing allowance.

If this sounds like you - jump in! Applications close Wednesday 4 Feb, but we will be reviewing as they come in so don't delay!