We do things a bit differently here

Since opening our doors in 2015, Ando has grown strongly in the New Zealand insurance market by doing insurance differently. We’re a majority New Zealand–owned, multi-lines insurance business, operating as an underwriting agency in partnership with The Hollard Insurance Company Pty Ltd and working closely with New Zealand’s leading insurance brokers. 

At Ando, we believe insurance is about relationships, not transactions. Our purpose is to positively impact the wellbeing of New Zealanders — especially when things don’t go to plan. That belief shapes how we work with our customers, brokers, suppliers and each other. 

The role

We’re looking for an experienced Light Motor Assessor to join our high-performing team based in Auckland.

In this role, you’ll play a critical part in delivering fair, efficient and high-quality motor claim outcomes. You’ll bring strong technical expertise, a collaborative mindset, and a genuine desire to build trusted relationships with repairers, suppliers and internal teams — all while keeping the customer experience front of mind. 

What you’ll be responsible for

• Carrying out damage assessments across a range of vehicles within the Light Motor and Private Motor space

• Managing repair and reinstatement costs while ensuring vehicles are repaired within agreed service standards

• Completing repair and total loss reports in line with reporting criteria

• Working closely with the wider claims team to resolve technical queries and support consistent decision-making

• Building and maintaining strong, professional relationships with repairers and parts suppliers nationwide

• Staying across industry trends, technology and repair methodologies to support best-practice outcomes 

What we’re looking for

• 5+ years’ experience in insurance claims, with a strong focus on light motor

• Experience in assessing heavy motor vehicle claims (desirable)

• Broad and deep knowledge of the smash repair industry, including current trends, technologies and repair practices

• Strong technical understanding of motor claims processes and assessment methodologies

• Excellent communication skills and the ability to build rapport with a wide range of stakeholders

• Sound judgement, critical thinking and the ability to perform under pressure and time constraints

• Flexibility to adapt as Ando’s Claims strategy and operating model continues to evolve

• Willingness and ability to travel when required

Why Ando?

At Ando, our people are at the heart of everything we do. We offer a supportive, forward-thinking environment where you’re encouraged to grow, challenge yourself, and make a real impact. Some of the benefits of being an Andonian include:

• 20 days paid wellbeing (sick) leave per year

• $500 annual wellbeing allowance

• One week of paid discretionary parental leave (for either parent)

• Discounted Ando Insurance policies

• Hybrid working environment

• Dog-friendly offices

• Active social club

• Life & income protection insurance

• Employee Assistance Programme

Ready to make an impact?

This is an opportunity to deepen your motor expertise, work alongside experienced professionals, and help deliver better outcomes for customers when they need it most. If this sounds like you, we’d love to hear from you. Apply now.